Why do I get an error logging into SSH?

We do not allow password-based logins via SSH. You must use key-based authentication in order to access our servers.

Therefore, if you are getting a permission denied error with a message such as:

Permission denied (publickey,gssapi-keyex,gssapi-with-mic).

This means that your public SSH key has not been installed on your account.

This can easily be remedied by sending us your public SSH key via a support ticket and one of our support engineers will install it for you on your account.

Learn how to generate SSH keys using PuTTY.