Why do I get an error logging into SSH?
We do not allow password-based logins via SSH. You must use key-based authentication in order to access our servers.
Therefore, if you are getting a permission denied error with a message such as:
Permission denied (publickey,gssapi-keyex,gssapi-with-mic).
This means that your public SSH key has not been installed on your account.
This can easily be remedied by sending us your public SSH key via a support ticket and one of our support engineers will install it for you on your account.
Learn how to generate SSH keys using PuTTY.