How can I eliminate spam from my email?

AntiSpam allows to trace, filter out and delete spam messages coming to your mailbox. The system doesn't delete messages recognized as spam. It only marks them as spam and delivers them in a regular way, which is why these messages also count against your summary traffic.

You can manage anti-spam protection at three different levels: entire account, a mail domain, or a mail resource.

Managing AntiSpam for Entire Account

  1. Select Account settings in the Account menu. The following page will show: Entire Account AntiSpam
  2. Click to add antispam resource for all mailboxes or for all mail resources (box, forward, alias, responder) in this account.
  3. You can delete all antispams in this account by clicking the Trash icon.

Managing Anti-spam on the Mail Domain Level

  1. Go to the Mail Info menu and select the mail domain from the drop-down box.
  2. Click Go and you will see the mail service details of the chosen mail domain: Manage Anti-Spam Domain Level
  3. Click to add anti-spam either for all mailboxes of this mail domain or for all mail resources (box, forward, alias, responder). If necessary, you can delete all anti-spams under this mail domain by clicking the Trash icon.
  4. Clicking the anti-spam icon will let you configure anti-spam settings for mail resources.
  5. Click the Submit button at the bottom of the form.

Managing Anti-spam Protection for Mail Resource

  1. Click the e-mail address in the E-mail list on the Mail Controls page. Anti-Spam Resource 1
  2. On the page that appears check the Anti-Spam box and click Submit at the bottom of the form.
  3. On the Mail Manager page click the Anti-spam icon in the Resources included column: Anti-Spam Resource 2
  4. Fill up the Anti-spam preferences page that will show: Anti-Spam Resource 3

Spam Check Level

The spam check level determines how aggressively spam will be filtered. Anti-spam filters analyze each email message as it passes through the gateway email server and score it between 1 and 14. The larger the number the more likely it is considered to be spam (The default value is usually 5, but this can be changed by the hosting system administrator):

  • Very Aggressive: guarantees almost anything delivered to your mailbox will be legitimate. However you will lose a lot of email (processes messages that score over 2)
  • Aggressive: guarantees anything delivered to you will be legitimate. Still a fair chance of false positives (processes messages that score over 4)
  • Normal: might block some mailing lists messages (processes messages that score over 7)
  • Relaxed: accepts semi-legitimate bulk mail (processes messages that score over 10)
  • Permissive: accepts almost everything (processes messages that score over 14)

Spam Processing

  • Mark as spam: this will tag the email as spam, i.e. add the word SPAM to the subject line of the email and then forward the email on to the client as an attachment with details.
  • Remove: this will delete the spam email so when the client performs a send/receive, they will never see the email.
  • Move To: this allows you to specify a mailbox spam email goes to. The client will never see this email unless they access the specified mailbox.

MaxScore Level

If the MaxScore level if not Undefined, it overrides the Spam check level with an alternative score range from 20 to 500. If spam email is detected on this level, it is deleted irrespective of your choice for Spam processing:

  • Very Aggressive - 20
  • Aggressive - 40
  • Strict - 60
  • Moderate - 80
  • Neutral - 100
  • Soft - 150
  • Permissive - 200
  • Loose - 300
  • Very Loose - 500

White & Black Listing

If you would like to manually manage the emails you receive or reject you can use white and black listing.

  • White List - sender e-mail addresses to accept
  • Black List - sender e-mail addresses to reject

Once default Anti-spam preferences are changed and customized, it shows as a custom icon next to the mailbox:

custom spam icon